Privacy Policy

Effective date: July 12, 2026

CG Appointment Bookers provides messaging, appointment-booking, and customer-service tools for participating Crown Gem Aesthetics clients. This Privacy Policy explains how information is handled when you contact a participating business through Facebook Messenger or interact with its automated assistant.

Information We Process

We process information needed to respond to your message and manage a possible booking. This may include your Messenger profile information made available by Meta, Messenger page-scoped ID, message content, conversation history, message dates and times, and booking details you choose to provide, such as your preferred service, appointment date, time, and contact number.

If you voluntarily share a beauty, skin, hair, or body concern, that information may be included in the conversation so the business can respond appropriately. Please do not send information that is not necessary for your inquiry or booking.

How We Use Information

We use information to respond to inquiries, provide business details and service information, assist with appointment requests, keep conversation context, send requested or permitted follow-ups, protect the service, and improve the reliability of customer support.

Automated Assistant

Messages may be processed by an automated assistant to prepare a response. The assistant uses the participating business's approved instructions, business details, and knowledgebase. Automated responses are informational and booking-related; they are not medical advice, diagnosis, or a guarantee of treatment results.

When Information Is Shared

Your information is available to the participating business you contacted and its authorized staff. We also use service providers that help operate the service, including Meta for Messenger message delivery, OpenAI for automated response generation, and hosting and database providers. These providers process information only as needed to provide their services.

We do not sell personal information or use Messenger conversation content to create advertising audiences.

Retention and Security

We keep conversation and booking records only for as long as reasonably necessary for customer service, appointment management, business records, security, dispute handling, and legal obligations. We use reasonable administrative and technical measures to protect information, but no online service can guarantee absolute security.

Your Choices and Requests

You may ask the business you contacted to access, correct, or delete your conversation or booking information, subject to applicable law and legitimate recordkeeping requirements. To make a request, send a private message to the same Crown Gem Aesthetics Facebook Page and state that your request concerns privacy or personal information.

You can stop receiving non-essential follow-up messages by replying with a clear opt-out request, such as “stop.”

Children's Privacy

This service is not intended for children who are not permitted to use Messenger or to independently request the relevant services under applicable law. If you believe a child has provided personal information without appropriate consent, contact the business through its Facebook Page.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The effective date above shows when the policy was last updated.

Contact

For questions about this policy or a privacy request, contact the Crown Gem Aesthetics Facebook Page you interacted with.